ITSMChangeManagement -> rel-3_2 API documentation

NAME

use Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderActualTimesSet - WorkOrderActualTimesSet event module for ITSMWorkOrder

SYNOPSIS

Event handler module for setting the actual start and end time in WorkOrders.

PUBLIC INTERFACE

• new()

  create an object

  use Kernel::Config;
  use Kernel::System::Encode;
  use Kernel::System::Log;
  use Kernel::System::DB;
  use Kernel::System::Main;
  use Kernel::System::Time;
  use Kernel::System::ITSMChange::ITSMWorkOrder;
  use Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderActualTimesSet;
  
  my $ConfigObject = Kernel::Config->new();
  my $EncodeObject = Kernel::System::Encode->new(
      ConfigObject => $ConfigObject,
  );
  my $LogObject = Kernel::System::Log->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
  );
  my $MainObject = Kernel::System::Main->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
  );
  my $TimeObject = Kernel::System::Time->new(
      ConfigObject => $ConfigObject,
      LogObject    => $LogObject,
  );
  my $DBObject = Kernel::System::DB->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
      MainObject   => $MainObject,
  );
  my $WorkOrderObject = Kernel::System::ITSMChange::ITSMWorkOrder->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
      DBObject     => $DBObject,
      TimeObject   => $TimeObject,
      MainObject   => $MainObject,
  );
  my $WorkOrderActualTimesSetObject = Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderActualTimesSet->new(
      ConfigObject    => $ConfigObject,
      EncodeObject    => $EncodeObject,
      LogObject       => $LogObject,
      DBObject        => $DBObject,
      TimeObject      => $TimeObject,
      MainObject      => $MainObject,
      WorkOrderObject => $WorkOrderObject,
  );
  

• Run()

  The Run() method sets the actual start and end time of a workorder if it is not yet set. The actual start time is set if a configurable workorder state is reached, the actual end time is set if the workorder reaches any end state.

  This is triggered by the WorkOrderUpdate event.

  The methods returns 1 on success, undef otherwise.

  my $Success = $EventObject->Run(
      Event => 'WorkOrderUpdatePost',
      Data => {
          WorkOrderID => 123,
      },
      Config => {
          Event       => 'WorkOrderUpdatePost',
          Module      => 'Kernel::System::ITSMChange::ITSMWorkOrder::Event::WorkOrderActualTimesSet',
          Transaction => '0',
      },
      UserID => 1,
  );
  

TERMS AND CONDITIONS

This software is part of the OTRS project (http://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

POD ERRORS

Hey! The above document had some coding errors, which are explained below:

• Around line 110:

  =cut found outside a pod block. Skipping to next block.