ITSMCore -> rel-3_3 API documentation

NAME

Kernel::System::ITSMCIPAllocate - criticality, impact and priority allocation lib

SYNOPSIS

All criticality, impact and priority allocation functions.

PUBLIC INTERFACE

• new()

  create an object

  use Kernel::Config;
  use Kernel::System::Encode;
  use Kernel::System::Log;
  use Kernel::System::ITSMCIPAllocate;
  use Kernel::System::DB;
  use Kernel::System::Main;
  
  my $ConfigObject = Kernel::Config->new();
  my $EncodeObject = Kernel::System::Encode->new(
      ConfigObject => $ConfigObject,
  );
  my $LogObject = Kernel::System::Log->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
  );
  my $MainObject = Kernel::System::Main->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
  );
  my $DBObject = Kernel::System::DB->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
      MainObject   => $MainObject,
  );
  my $CIPAllocateObject = Kernel::System::ITSMCIPAllocate->new(
      ConfigObject => $ConfigObject,
      LogObject    => $LogObject,
      DBObject     => $DBObject,
  );
  

• AllocateList()

  return a 2d hash reference of allocations

  my $ListRef = $CIPAllocateObject->AllocateList(
      UserID => 1,
  );
  

  $ListRef is something like

  $ListRet = {
      '3 normal' => {
          '1 very low' => 1,
          '3 normal'   => 2,
          '4 high'     => 3,
      },
      '5 very high' => {
          '2 low'    => 3,
          '3 normal' => 4,
          '4 high'   => 5,
      },
  };
  

  meaning that the Criticality '3 normal' and the Impact '1 very low' suggest the PriorityID '1'.

• AllocateUpdate()

  update the allocation of criticality, impact and priority

  my $True = $CIPAllocateObject->AllocateUpdate(
      AllocateData => $DataRef,  # 2D hash reference
      UserID       => 1,
  );
  

• PriorityAllocationGet()

  return the priority id of a criticality and an impact

  my $PriorityID = $CIPAllocateObject->PriorityAllocationGet(
      Criticality => '1 very low',
      Impact      => '3 normal',
  );
  

TERMS AND CONDITIONS

This Software is part of the OTRS project (http://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.