ITSMCore -> rel-3_3 API documentation

NAME

Kernel::System::LinkObject::Service

SYNOPSIS

Ticket backend for the ticket link object.

PUBLIC INTERFACE

• new()

  create an object

  use Kernel::Config;
  use Kernel::System::Encode;
  use Kernel::System::Log;
  use Kernel::System::Time;
  use Kernel::System::Main;
  use Kernel::System::DB;
  use Kernel::System::LinkObject::Service;
  
  my $ConfigObject = Kernel::Config->new();
  my $EncodeObject = Kernel::System::Encode->new(
      ConfigObject => $ConfigObject,
  );
  my $LogObject = Kernel::System::Log->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
  );
  my $TimeObject = Kernel::System::Time->new(
      ConfigObject => $ConfigObject,
      LogObject    => $LogObject,
  );
  my $MainObject = Kernel::System::Main->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
  );
  my $DBObject = Kernel::System::DB->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
      MainObject   => $MainObject,
  );
  my $LinkBackendObject = Kernel::System::LinkObject::Service->new(
      ConfigObject       => $ConfigObject,
      LogObject          => $LogObject,
      DBObject           => $DBObject,
      MainObject         => $MainObject,
      TimeObject         => $TimeObject,
      EncodeObject       => $EncodeObject,
  );
  

• LinkListWithData()

  fill up the link list with data

  $Success = $LinkObjectBackend->LinkListWithData(
      LinkList => $HashRef,
      UserID   => 1,
  );
  

• ObjectPermission()

  checks read permission for a given object and UserID.

  $Permission = $LinkObject->ObjectPermission(
      Object  => 'Service',
      Key     => 123,
      UserID  => 1,
  );
  

• ObjectDescriptionGet()

  return a hash of object descriptions

  Return %Description = ( Normal => Service ServiceName, Long => Service ParentService::ServiceName, );

  %Description = $LinkObject->ObjectDescriptionGet(
      Key     => 123,
      UserID  => 1,
  );
  

• ObjectSearch()

  return a hash list of the search results

  Return $SearchList = { NOTLINKED => { Source => { 12 => $DataOfItem12, 212 => $DataOfItem212, 332 => $DataOfItem332, }, }, };

  $SearchList = $LinkObjectBackend->ObjectSearch(
      SearchParams => $HashRef,  # (optional)
      UserID       => 1,
  );
  

• LinkAddPre()

  link add pre event module

  $True = $LinkObject->LinkAddPre(
      Key          => 123,
      SourceObject => 'Service',
      SourceKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  
  or
  
  $True = $LinkObject->LinkAddPre(
      Key          => 123,
      TargetObject => 'Service',
      TargetKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  

• LinkAddPost()

  link add pre event module

  $True = $LinkObject->LinkAddPost(
      Key          => 123,
      SourceObject => 'Service',
      SourceKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  
  or
  
  $True = $LinkObject->LinkAddPost(
      Key          => 123,
      TargetObject => 'Service',
      TargetKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  

• LinkDeletePre()

  link delete pre event module

  $True = $LinkObject->LinkDeletePre(
      Key          => 123,
      SourceObject => 'Service',
      SourceKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  
  or
  
  $True = $LinkObject->LinkDeletePre(
      Key          => 123,
      TargetObject => 'Service',
      TargetKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  

• LinkDeletePost()

  link delete post event module

  $True = $LinkObject->LinkDeletePost(
      Key          => 123,
      SourceObject => 'Service',
      SourceKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  
  or
  
  $True = $LinkObject->LinkDeletePost(
      Key          => 123,
      TargetObject => 'Service',
      TargetKey    => 321,
      Type         => 'Normal',
      State        => 'Valid',
      UserID       => 1,
  );
  

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.