otrs -> rel-3_3 API documentation

NAME

Kernel::System::Priority - priority lib

SYNOPSIS

All ticket priority functions.

PUBLIC INTERFACE

• new()

  create an object

  use Kernel::Config;
  use Kernel::System::Encode;
  use Kernel::System::Log;
  use Kernel::System::Main;
  use Kernel::System::DB;
  use Kernel::System::Priority;
  
  my $ConfigObject = Kernel::Config->new();
  my $EncodeObject = Kernel::System::Encode->new(
      ConfigObject => $ConfigObject,
  );
  my $LogObject = Kernel::System::Log->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
  );
  my $MainObject = Kernel::System::Main->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
  );
  my $DBObject = Kernel::System::DB->new(
      ConfigObject => $ConfigObject,
      EncodeObject => $EncodeObject,
      LogObject    => $LogObject,
      MainObject   => $MainObject,
  );
  my $PriorityObject = Kernel::System::Priority->new(
      ConfigObject => $ConfigObject,
      LogObject    => $LogObject,
      DBObject     => $DBObject,
      MainObject   => $MainObject,
      EncodeObject => $EncodeObject,
  );
  

• PriorityList()

  return a priority list as hash

  my %List = $PriorityObject->PriorityList(
      Valid => 0,
  );
  

• PriorityGet()

  get a priority

  my %List = $PriorityObject->PriorityGet(
      PriorityID => 123,
      UserID     => 1,
  );
  

• PriorityAdd()

  add a ticket priority

  my $True = $PriorityObject->PriorityAdd(
      Name    => 'Prio',
      ValidID => 1,
      UserID  => 1,
  );
  

• PriorityUpdate()

  update a existing ticket priority

  my $True = $PriorityObject->PriorityUpdate(
      PriorityID     => 123,
      Name           => 'New Prio',
      ValidID        => 1,
      CheckSysConfig => 0,   # (optional) default 1
      UserID         => 1,
  );
  

• PriorityLookup()

  returns the id or the name of a priority

  my $PriorityID = $PriorityObject->PriorityLookup(
      Priority => '3 normal',
  );
  
  my $Priority = $PriorityObject->PriorityLookup(
      PriorityID => 1,
  );
  

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.